Silver Gold Platinum
1 As per Contract. $75 / hour charge will apply to all out of scope work.
2 Project work not included. Site visits limited to 1 visits per month in the lower mainland.
3 Hardware not included
 
Purchasing      
Planning
Design and Testing
Image Deployment
Procurement
Deployment      
Configuration
Testing
Onsite-Installation
E-mail Configuration
Support      
Phone and Remote Control Support (8am-5pm PST)  
Office Applications & Software Support
Emergency After-Hours Support1    
On-Site Support2  
E-mail Support
Online Call Logging and Tracking  
Maintenance      
Adaptive maintenance for modifications and upgrades
Asset Management  
Incident Management  
Software License Management    
Automated and Remote Desktop Optimization and Management
VPN Client Management    
System Tune-Up and Optimization  
Hardware Cleanup and Maintenance  
Hardware Install / Upgrade & Repair3  
Security      
Antivirus Software Management and Updates
Software Patch Management
Virus, Spyware and Adware Protection, Scan and Removal
Internet Content Filtering and Reporting  
Disposal      
Data Removal  
Green Recycling
Credits