| Purchasing |
|
|
|
| Planning |
 |
|
|
| Design and Testing |
|
|
|
| Image Deployment |
|
|
|
| Procurement |
|
|
|
| Deployment |
|
|
|
| Configuration |
|
|
|
| Testing |
|
|
|
| Onsite-Installation |
|
|
|
| E-mail Configuration |
|
|
|
| Support |
|
|
|
| Phone and Remote Control Support (8am-5pm PST) |
|
|
|
| Service Availability Monitoring |
|
|
|
| Emergency After-Hours Support1 |
|
|
|
| On-Site Support2 |
|
|
|
| E-mail Support |
|
|
|
| Online Call Logging and Tracking |
|
|
|
| Maintenance |
|
|
|
| Asset Management |
|
|
|
| Incident Management |
|
|
|
| Event Log Monitoring |
|
|
|
| Drive Space Monitoring |
|
|
|
Network Troubleshooting,
Upgrades & Repair |
|
|
|
| Data Backup Monitoring & Administration |
|
|
|
| Software Updates |
|
|
|
| Proactive Patch Management |
|
|
|
| Security |
|
|
|
| Virus Definition and Prevention |
|
|
|
| User Account Administration |
|
|
|
| Security Administration |
|
|
|
| Strategic Planning |
|
|
|
| Prospective Technology Planning |
|
|
|
Data Migration, Recovery & Secure
Deletion |
|
|
|
| Network Design & Implementation |
|
|
|
| Vendor Liaison |
|
|
|
| Disposal |
|
|
|
| Data Removal |
|
|
|
| Green Recycling |
|
|
|
| Credits |
|
|
|