| Support |
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| Phone and Remote Control Support |
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| Office Applications & Software Support |
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| Emergency After-Hours Support1 |
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| On-Site Support2 |
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| Remote Management |
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| Maintenance |
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| Adaptive maintenance for modifications and upgrades |
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| Asset Management |
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| Incident Management |
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| Software License Management |
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| Automated and Remote Desktop Optimization and Management |
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| VPN Client Management |
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| System Tune-Up and Optimization |
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| Hardware Cleanup and Maintenance |
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| Hardware Install / Upgrade & Repair3 |
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| Security |
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| Antivirus Software Management and Updates |
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| Software Patch Management |
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| Virus, Spyware and Adware Protection, Scan and Removal |
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| Strategic Planning |
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| Local Data Backup and Recovery |
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| Secure Data Delection and Recovery |
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| Vendor Liaison |
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