Silver	Gold	Platinum
1 $75 / hour charge will apply to all out of scope work 2 Project work not included 3 Up to 5 users each. Each additional user @ 29/month thereafter, up to 25 users 4 Monitor and source all required hardware from vendors 5 Hardware not included
Support
Phone and Remote Control Support
Service Availability Monitoring
Emergency After-Hours Support1
On-Site Support2
Maintenance
Asset Management
Incident Management
Event Log Monitoring
Drive Space Monitoring
Network Troubleshooting, Upgrades & Repair 5
Data Backup Monitoring & Administration
Software Updates
Proactive Patch Management
Security
Virus Definition and Prevention
User Account Administration
Security Administration
Strategic Planning
Prospective Technology Planning
Data Migration, Recovery & Secure Deletion
Network Design & Implementation
Vendor Liaison 4
Server Applications
Blackberry Enterprise Server 3	Add $150	Add $150	Add $150
MS Exchange Server Mgmt.	Add $150	Add $150	Add $150
MS SQL Management	Add $150	Add $150	Add $150