Managed Service Desk Services

//Managed Service Desk Services
Managed Service Desk Services 2016-02-04T08:10:42+00:00

Enhance the standing of your enterprise service desk and focus on your business

When it comes to full Managed Service Desk Services, Synditech delivers superior customer service with a single point of contact to assist with requests. Our complete Service Desk offering covers vendor support programs which include:

  • Cisco Premier Support Services
  • Multi-vendor Support Services

We provide Service Desk support so that your cases are proactively managed and re-mediated. This is achieved by providing:

  • A central point of contact for service requests and incident reporting for IT-related issues and service outages
  • A multi-channel offering through ticket logging and tracking, chat and self-assistance services
  • Certified engineers who have an understanding of the industry and can provide support and resolutions to meet the business objectives
  • On-demand support anytime
  • Optional on-site dispatch
  • Optional dedicated remote engineering support
  • Vendor service options