Superior Levels of Customer Service
Improve Productivity and Customer Experiences
In addition to sophisticated call routing and comprehensive contact management capabilities, Cisco Unified Contact Center Express includes an embedded reporting solution that offers a comprehensive view of contact center statistics at a glance. It provides customer segmentation with state of the art built-in interactive voice response capability, and proactive customer service for a superior customer experience with integrated outbound call management capabilities. Multichannel capabilities include handling voice, email, web chat and social media inquires.
Features and Benefits
- Sophisticated call routing to route inbound calls to the right person first time, every time
Automatic call distributor features including conditional routing, call-in-queue, and expected-wait-time messages
- Presence integration to help increase caller satisfaction through improved agent performance and expertise
- Workforce optimization, including workforce management, quality management, and advanced quality management
- A mobile supervisor feature that helps enable real-time reports and skill management on the go
Handle mundane and routine enquiries with automated information services.
- Embedded reporting solution that offers a comprehensive view of contact center statistics at a glance