System Support Analyst

/System Support Analyst
System Support Analyst2018-01-15T15:25:39+00:00

System Support Analyst

Job Type: Part-Time, Permanent
Language: English

Job Location(s)

Surrey, British Columbia
Vancouver, British Columbia

Job Description

Qualification | Education
• Post-secondary education in computer science, computer programming or network administration
• CCNA, CCNA Voice, or CCNP Voice
• CompTIA/MCTS/MCSA/MCSE/CCNA certificates an asset
• Hands-on experience in automating the deployment of operating systems and software on | workstations
• Thorough knowledge of an incident management system
• Technical knowledge and expertise
• Required: Windows, Microsoft Office, ticket management tools, Remote Assistance,
Knowledge of the Active Directory database, workstation administration and management tools, Cisco Products
• Important: Windows Server, management system console, WSUS, antivirus products, back-up products
• Asset: Windows scripting, Microsoft System Center, Exchange, Microsoft SQL

• Strong ability for customer service and communication
• Strong problem-solving and troubleshooting skills
• Ability to adapt to change and work under pressure
• Teamwork and ability to develop team spirit within his or her organization
• Capable of maintaining trust at different levels of the organization
• Results-driven and focused on user satisfaction
• Sense of responsibility and autonomy
• Analytical, organized, concerned about quality, aware of technological security and disaster recovery.
• Dynamic and highly motivated by new challenges
• Ethical with professional integrity


• Must have a valid driver’s license, a vehicle and be willing to drive as needed
• Evening and occasional weekend work will be required

Main duties
Analyze, investigate and solve technical problems that cannot be solved
Data and telecom wiring
VoIP phone system support and installation
Communicate electronically and in person with computer users
Perform duties related to installing, automating and configuring user workstations
Consult user guides, technical manuals and other documents to research and implement 3ns
Provide technical support for users
Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log
Participate in the redesign of applications and other software

How to Apply

Expiring: Feb 30, 2018